Online Flower Delivery Terms & Conditions | St John's Wood Florist Agreements

Terms & Conditions for Ordering Flowers Online from Flowers St John's Wood

Introduction

Welcome to Flowers St John's Wood. These Terms & Conditions ('Terms') govern your use of our website and the online ordering of flowers and related products for delivery across St John's Wood and nearby locations. By placing an order through our site, you agree to be bound by these Terms. Please read them carefully before proceeding with your order.

Definitions

'We', 'us', or 'our' refers to Flowers St John's Wood. 'You', 'your', or 'Customer' refers to the individual or entity placing an order for flower delivery. The 'Website' refers to the Flowers St John's Wood online shop. 'Order' means a request by you to purchase goods or services from us.

Scope of Service

Flowers St John's Wood provides an online flower delivery service across St John's Wood and the surrounding areas. By using our website and placing an order, you confirm that you are aged 18 or over and capable of entering into a legally binding contract. These Terms apply to all customers residing or requesting deliveries in St John's Wood and the surrounding communities.

Order Process

1. Product Selection: Browse our range of flowers and floral arrangements for online flower delivery in St John's Wood. Select the desired product, specify any relevant options (such as size, colour, or personal message), and add it to your cart.

2. Delivery Information: Enter the recipient's correct address, including postcode, and preferred delivery date. We recommend double-checking all details to ensure timely and accurate delivery across St John's Wood and nearby areas.

3. Review & Confirmation: Review your order, delivery information, and special instructions. Acceptance of these Terms is required prior to proceeding to payment.

4. Payment: Complete your order using one of our secure payment options. See below for payment details.

5. Order Acceptance: Upon receiving your completed order, we will send a confirmation that your request has been received. Please note that all orders are subject to availability and acceptance by Flowers St John's Wood. In the rare event that your order cannot be fulfilled, we will contact you as soon as possible to arrange alternatives or issue a refund.

Payments

All prices for our products and flower delivery services are listed in GBP (£) and include any applicable taxes, unless otherwise stated. Payment is required in full at the time of placing your online order. Flowers St John's Wood accepts payment by recognised debit and credit cards, and other payment methods as displayed at checkout.

Your card details are processed securely and not stored on our servers. By submitting your payment information, you confirm that you are authorised to use the chosen payment method. Orders will not be fulfilled until payment has been received in full. If your payment is unsuccessful for any reason, you will be notified, and your order will not be processed.

Order Amendments & Cancellations

You may request to amend or cancel your order for flower delivery in St John's Wood, provided notice is given no less than 24 hours before the scheduled delivery date. To amend or cancel an order, please contact us through the appropriate form on our website or your account area, quoting your order reference number.

Cancellation requests received at least 24 hours prior to delivery will be eligible for a full refund. Cancellations after this period may be subject to charges or may not be eligible for a refund, particularly if the order has already been prepared, dispatched, or delivered. Custom or specially sourced arrangements are non-refundable once the creation process has begun.

Delivery

Flower delivery is available throughout St John's Wood and selected surrounding areas. Delivery charges may apply and will be indicated during the order process. We aim to deliver all orders on the date requested, but specific delivery times cannot be guaranteed unless agreed in advance as part of a special service.

We rely on the accuracy of the information provided. Failure to supply a complete and correct address, absence of the recipient, or refusal to accept delivery may result in delays or failed delivery. In such cases, we will attempt to contact you for further instructions. Redelivery may be subject to additional charges.

In the unlikely event we are unable to deliver your order as requested (e.g. due to stock issues, extreme weather, or circumstances beyond our control), we will notify you and offer an alternative arrangement or full refund.

Product Substitution

We strive to deliver all orders as pictured and described online. However, due to seasonality and market availability, it may sometimes be necessary to substitute certain flowers or foliage. Any substitutions will be of equivalent or greater value and matched as closely as possible to the original style and colour scheme. If a significant change is required, we will contact you for approval wherever possible.

Personalisation & Messages

If you choose to include a personalised message with your flower delivery, it is your responsibility to ensure that your instructions are clear and appropriate. Flowers St John's Wood reserves the right to edit or remove messages considered inappropriate or offensive at its sole discretion.

Quality & Freshness Guarantee

We are committed to delivering fresh, high-quality flowers. If you are not satisfied with any aspect of your flower delivery in St John's Wood, please notify us within 24 hours of receipt. Where justified, we will offer a replacement, repair, or refund in accordance with your statutory rights. Evidence (such as photographs) may be required to process a claim.

Liability

To the extent permitted by law, Flowers St John's Wood shall not be liable for any indirect, consequential, or economic losses arising from the use of our website, ordering process, or flower delivery services. Our aggregate liability in respect of any order shall not exceed the amount paid for that specific order.

We shall not be held responsible for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to severe weather, acts of God, labour disputes, or supply chain disruptions. We accept no liability where the recipient cannot be located at the address provided or refuses delivery, apart from ensuring reasonable attempts at contact and redelivery if feasible.

Website Usage

The content on our website is provided for general information and product selection purposes only. We reserve the right to update or change products, prices, or these Terms at any time without prior notice. Misuse of the website, or attempts to intentionally disrupt the ordering process, may result in restricted access or legal action.

Intellectual Property

All images, product descriptions, designs, and content displayed on the Flowers St John's Wood website are the exclusive property of Flowers St John's Wood or our licensors. Reproduction or use of any material without prior written consent is strictly prohibited.

Privacy & Data Protection

Your privacy is important to us. All personal data provided during the order process is processed in accordance with relevant data protection laws and our privacy policy. We will not share your details with third parties except where necessary to fulfil your order or as required by law.

Severability

If any provision of these Terms is deemed unenforceable by a court of law, the remaining provisions shall remain in full force and effect.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these Terms or your order with Flowers St John's Wood will be subject to the exclusive jurisdiction of the English courts.

Customer Service & Complaints

We are dedicated to providing exceptional online flower delivery to St John's Wood and the surrounding areas. If you have any questions, concerns, or wish to discuss your order, please contact us using the methods available on our website. We aim to resolve all queries and complaints promptly and fairly.

Amendments to These Terms

Flowers St John's Wood reserves the right to update these Terms at any time. Any changes will take effect immediately upon publication on our website. It is your responsibility to review the Terms prior to placing an order.

Entire Agreement

These Terms & Conditions represent the entire agreement between Flowers St John's Wood and you, the customer, for online flower delivery services in St John's Wood and surrounding areas. No oral representation, statement, or promise shall be binding unless incorporated in these Terms in writing.