Returns, Refunds & Flower Quality Complaints – Flowers St John's Wood
Our Commitment: Fresh Flowers Guarantee in St John's Wood
At Flowers St John's Wood, we take immense pride in being a trusted local florist serving both households and businesses in St John's Wood and surrounding areas. As specialists in fresh flower arrangements, our priority is delivering blooms at their freshest and most beautiful, every single time. Our returns, refunds, and complaints processes are designed to ensure that your experience with us is always positive and worry-free.
Damaged-on-Arrival Policy
Should your flowers arrive in a less-than-perfect condition or show clear signs of damage upon delivery, please notify us immediately. To help us resolve the issue swiftly, we kindly ask you to contact us on the same day your order is delivered. We may request photographs as supporting evidence so we can accurately assess any damage and offer the most appropriate solution. Your satisfaction is our absolute priority, and we work diligently to stand behind our fresh flowers guarantee in St John's Wood.
Freshness Window
We are committed to ensuring that our floral arrangements arrive as fresh as possible. All bouquets and arrangements are handpicked and crafted on the day of delivery, using the finest, freshest flowers available. We proudly offer a freshness window for our blooms: When properly cared for, your flowers should remain vibrant and beautiful for a minimum of five days from the delivery date. If you experience premature wilting or disappointing freshness within this time frame, please get in touch with us to discuss your concerns.
Refund & Replacement Options
We aim for complete customer happiness. If your flowers are damaged on arrival or do not meet our promised standard of freshness, we offer the following options based on your individual case:
- Prompt Replacement: We will arrange for a new bouquet to be delivered to you as soon as possible, at no extra cost.
- Full or Partial Refund: Where appropriate, we can process a full or partial refund to your original payment method, depending on the nature and extent of the issue.
Our friendly team will advise you on the next steps and the best course of action to resolve your concern to your satisfaction.
Complaints Process
We take every complaint seriously and view feedback as an opportunity to improve our services. To submit a complaint:
- Contact us as soon as possible after receiving your order, ideally on the day of delivery for quality issues.
- Provide your order details and describe the nature of your concern. Photos are very helpful for us to assess and address the matter accurately.
- Our experienced team will investigate and respond promptly, usually within one business day. We will keep you informed throughout the resolution process and always aim for a fair, satisfactory outcome.
Trusted Local Florist – Serving St John’s Wood
Choosing Flowers St John's Wood means opting for a local florist who genuinely cares. Our roots in the St John's Wood community strengthen our dedication to honesty, quality, and outstanding service. We thank you for trusting us with your special moments and floral needs. If you have any concerns, rest assured that your satisfaction is at the heart of everything we do.
Thank you for choosing Flowers St John’s Wood – your local expert for fresh floral arrangements and exceptional customer care.
